Terms and Conditions

Acceptance of your quote enters you into a contract of services with Smart Cleaning whereby the below conditions are lawful and binding.  It is important you read and understand these.

1) COVID If you, or a member of your household, are unwell with Covid symptoms you MUST inform us to cancel or reschedule your booking. We cannot carry out work in homes if you or a member of your household is Covid positive.

2) We require 24 business hours’ notice to cancel a clean without incurring a 50% cancelation fee. Where possible, as a courtesy, we will look at alternative days for your booking. This also applies to lockouts.

3) A submitted enquiry form does not guarantee a booking. We process your booking form from enquiry to completion of job, all of which is digital and traceable for easy reference. We will process your enquiry to an estimate for which you MUST accept digitally, whereby an invoice is generated, and if applicable a deposit is required. We will work with you to find a suitable date for your booking but cannot guarantee availability for your first choice of date.

4) One off cleans require a 50% deposit prior to booking being confirmed. If your booking is within 48 hours, please email us a screenshot of payment so this can be checked off as confirmation in case funds do not clear in time. Bookings are NOT confirmed until receipt of deposit.

6) A one off $30.00 administration fee is applied on your first invoice only.

7) Minimum of 2 hours for all weekly/fortnightly/one off cleans.

8) Please allow an extra 30 mins if needed, for your first clean.

9) Bookings occur between 9am-3pm on your regularly scheduled day. Given that each home we clean varies, we cannot guarantee an exact arrival/departure time except to our VIP bookings. You may indicate a preference and we will endeavor to accommodate it.

12) All cleaners keep a digital clock in/out record of their time and location.

15) If you are dissatisfied with your clean, please contact us so the problem can be rectified immediately. We are always open to feedback and constructive advice.

16) We do not offer booking 'holds' over holiday periods, or for more than consecutive two weeks absence. You are welcome to save your space for a 50% fee.

17) Mileage may apply depending on your location.

18) We do not hold keys to homes. Please provide a lockbox or safe place for the cleaner to get your key from.

19) Termination of service requires twenty days’ notice, unless otherwise agreed.

20) Repeated cancelations may lead to cessation of services due to our cleaners losing out on wages.

21) We are unable to offer credit as we pay staff weekly. We kindly request payment within 24hrs of booking completion. Payments that fall behind may lead to suspension/cancellation of service and/or overdue fees. Debt collection costs payable by client.

22) Please secure all dogs so that the cleaners do not frighten them.

23) Please “pick up" as much as possible in areas you would like us to clean unless you have a housekeeping booking.

24) Please choose a housekeeping option if you require dishes/loading/unloading dishwasher, excessive tidying/picking up of toys/laundry, making beds, cleaning drawers/cupboards

25) To avoid possible breakages, we will not clean heavily cluttered areas (shelving, countertops, etc).

26) Please provide screen cleaner suitable for your televisions and computer screens as we do not clean these in case of damage.

27) Smart Cleaning accepts no responsibility for damage caused whilst using a client’s products. As a rule, Smart Cleaning cleaners do not use bleach.

29) Please allow for an extension of time if you have workmen, trades people, painters, moving company staff, etc working on the same day as your booking.

30) Due to health and safety, we are unable to clean mould (shower mould exception), fungus, illegal substance residue, bodily fluids will not be cleaned. Please ensure these have been removed prior to the booking.

31) Due to health and safety, we cannot clean above our step ladder height of 1 meter from the ground.

32) Please disclose any asbestos, hazardous materials, pest residue or chemicals that are present, or have been present in the home.

33) An accurate description of your home will help us ensure to we complete the job to your satisfaction.

34) If on arrival, we deem the condition of the house to require more intense cleaning due to heavily soiled areas we will endeavor to contact you to discuss options on how to proceed.

35) Smart Cleaning reserves the right to decline a job on arrival if the booking has been misrepresented by the client or deemed unsafe/unhygienic for workers. Deposits, minus costs, will be refunded.